Honest Remi Night Guard Review

After I started grinding my teeth while sleeping, I was told by my dentist that I’d need to get a night guard. Unfortunately, custom-made night guards at the dentist’s were $600-700, and my insurance wouldn’t cover them. The over-the-counter ones were bulky and didn’t fit right.

So, I decided to try some of the online companies offering custom night guards at a fraction of the price. Remi is a really popular one with fun and colorful branding, so I added that to my list. In this post, I’ll go over my experience getting a Remi night guard (it was quite the process) and share whether or not I think it’s worth it. (Spoiler alert: I had a pretty bad experience with their customer support).

I was gifted a set of Remi night guards in exchange for a review. Remi did not have any editorial input and this is my honest opinion. This post also contains affiliate links, meaning that I may earn a small commission on any purchases through these links, at no extra cost to you.

Cost

Buying a set of 2 night guards one-time costs $189. If you join Remi Club, a subscription service, it costs $129 and $60 for replacements every 6 months. You can pause, skip, or change the order date anytime. You can also take new impressions for free (for example, if you get dental work) or change the type of night guard (top/bottom, color, thickness).

There are also frequent sales, and you may be able to get prices as low as $97 for Remi Club and $142 for the one-time purchase.

Process

You get the impression kit sent to your home, where you’ll mix the putty and take the impressions yourself.

Remi’s brand is really colorful and stylish, and the kit is no exception. It’s not easy to make the process of getting night guards feel cute and trendy, but Remi somehow does it.

The kit comes with two sets of putty, in case you make a mistake. You’ll first want to try out the impression trays to see which ones fit best. Then, you mix the white and blue putty together quickly, place it in the top and bottom sections of the tray, and bite down. You’ll need to hold the tray in your mouth for 5 minutes while it hardens.

In the kit, there’s a form to fill out where you can specify the thickness of the guard (1mm, 1.3mm, and 2mm) and whether you want a top or bottom guard.

My Experience

The process of taking impressions seemed fairly simple, but I had a lot of trouble because of my sensitive gag reflex and the confusing answers from the customer support team.

Taking Impressions + Contacting Remi Support

The first time I took impressions, I started gagging and instinctively pulled the tray out before the 5 minutes. The impressions weren’t good and had some drag marks. I also noticed the sides of my top back teeth hitting the edges of the larger tray, which didn’t seem like a good fit. In fact, the angle of my back molars are abnormally wide, and I had to get extra large trays for my top teeth when I was taking impressions with a competitor brand, Pro Teeth Guard.

After you take impressions, you can send images to customer support to get approval. I asked support for advice, and they told me to bite down quickly to avoid drag lines and move my lip out of the tray to capture the gum line.

They didn’t respond to my question about the tray size, so I asked again. They didn’t respond to that question yet again, but instead suggested that I meet with a technician on Zoom to get instructions on taking impressions. I had to repeat my question about tray size a third time, and I resent images of how my top back molars were coming up against the sides of the tray.

Weirdly, they thought that I’d redone my impressions, and they said that they were good, even though they were the same impressions they’d initially said were bad!

At this point, I felt like no one was really reading my emails and that I was just getting form responses, and I expressed this frustration. They finally responded to my question about the tray size and my teeth hitting the tray and said they could make it work.

So, I took my impressions the second time. This time, I was able to keep the tray in, but the impression still wasn’t good since it didn’t capture my gum line on my bottom teeth. Since you have to take the top and bottom impressions at the same time, which are very different sizes, in can be difficult to ensure that you have enough putty in the right place. The impression trays are also not very deep, which also makes it hard to capture the gum line unless you specifically push the putty towards your gums.

I had a much easier experience with Pro Teeth Guard, as they had separate top and bottom trays that were deep enough to reach your gum line. In fact, I was able to get good impressions on the first try.

I let Remi support know about my second failed attempt, sent them the images, and asked if I could get another impression kit to try to redo my bottom teeth. They said no and that I could just get two top night guards and wait until the next subscription period to redo my impressions.

I didn’t want top night guards since I’d had dental work done (crown and implant). I was beyond frustrated at this point, so I let them know that I was working with their PR agency and going to review Remi, and I didn’t think I could review them properly if I only got top night guards.

This is when the support team finally seemed to start reading my emails and sending me personalized responses. I was able to get a new impression kit and schedule time on Zoom with a technician (which is a free service they offer to everyone).

Walkthrough Call with a Remi Technician

I was able to schedule a quick call within the same week, though keep in mind that availability can vary. The first time I saw the calendar, before my second impression attempt, there were no available slots in the same month. Still, this is a cool service they offer, and if you don’t see any time slots coming up soon, try looking again a day or two later as slots may have opened up.

The technician was very kind and gave clear instructions. Since I only wanted bottom guards, the technician had me take only bottom impressions and use all the putty just on the bottom. He also had me move my bottom lip out of the way and push the putty towards my teeth. This way, I was finally able to get my gum line. I did this a second time with around 75% of the second putty set.

Now that I finally had good impressions, I was able to send them back for my night guard to be molded! I filled out the form and decided to go with the thinnest option (1mm) since Remi said 90% of customers went with that (it’s the default).

Quality

The night guards came around 3 weeks after I sent the impressions in. They came in a plastic case and there was also a sample of cleaning spray.

The guards themselves fit really well and seemed very close to my retainer; both are made from a thin, hard plastic. The Remi night guards were just easier to bend and seemed slightly thinner. They were super comfortable to wear and I had no complaints there.

The Remi night guard is definitely way better than the over-the-counter boil-and-bite night guards, which I couldn’t even keep in my mouth. I also tried the soft Plackers night guards, which seemed okay, but I think they made me grind more since they were soft and chewy.

I had my dentist check the fit of my Remi night guard, and she said they seemed fine and that they wouldn’t do any damage. She said that the thinner night guards are a good solution for people who have trouble with the thicker flat plane occlusal guards, which are the more traditional night guard. You just have to keep a closer eye on the wear of the guard.

Since the plastic is softer than that of my retainer, I noticed wear on the guard after wearing it just one night. It was very light wear, but after 3 nights, the wear on the back molars of the guard was noticeable. I’m not sure how long these will last, but I’ll update the post after wearing them long-term, as I’m still mainly wearing my retainer.

Because of the wear on the guard, I wish I had actually ordered the slightly thicker version (1.3mm). I think they would last longer without being that much bulkier. You can also get 2mm, but I think that would feel more noticeable and uncomfortable.

The Bottom Line

Remi makes well-fitting night guards, and their colorful branding makes this boring process a little more fun. That said, taking the impressions can be really difficult since they have you take the top and bottom at the same time. The impression trays are not very deep, so you also have to manually guide the putty in the right place to capture your gum line.

Their customer support also appears to use form responses, and I didn’t find them reliable at all. It was incredibly frustrating since I had to ask multiple times to get certain questions acknowledged.

The night guard itself is great, however. The fit was perfect for me, and I didn’t have to get it adjusted (if you do need adjustments, they’re free in the first 45 days). I would just recommend getting the middle thickness option (1.3mm) so your night guard lasts longer.

Pricing-wise, Remi is also competitive. Many other online brands charge ~$150 for a single night guard, and with Remi, you get two for $130-190, depending on whether you get the subscription or not (sometimes it’s even cheaper with sales). Their subscription replacement cost is also pretty good ($60). Some brands only give you a small discount for replacements.

Would I pay for Remi replacements? Since the fit is good and they now have my impressions on file, I might consider it. But, my experience with customer service really soured my impression of the company.

If you’re looking for an alternative night guard brand, I did have a good experience with Pro Teeth Guard. I tried 3 of their night guard styles, and here’s my full review of Pro Teeth Guard.

Their customer service is much more responsive and helpful, and they have a 60-day 110% money-back guarantee. I will say that it was also quite a process with them, but only because the Hybrid guard I got didn’t fit well the first couple times. Since it’s thicker and has a flat plane, there are more places the fit could’ve gone wrong. They have free adjustments, and now my guard fits well, but it did take a couple extra months to get a well-fitting guard, so that’s definitely not ideal.

If you have any questions, feel free to leave them in the comments, or feel free to share your own experience with Remi!